Do you ship overseas?
Yes, we ship all over the world. Shipping carriers vary by location. we run discount and promotions all year so stay tuned for exclusive deals.
What are the shipping fees and delivery times?
It depends on where you are located. Shipping to the USA usually takes 6-10 business days. Overseas shipping can take 7-25 working days. Delivery details will be provided in your shipping email. Shipping fee varies from location. Express shipping times and fees are available at checkout.
Will I be charged duties and taxes?
In general, there is no need to pay customs duties.
How long is the processing time?
We ship orders out 1-2 business days from the order date.
How do I find my order number?
We will send you an order confirmation number after your order has been placed successfully. Please make sure that you use the correct email address.
How can I track my order?
We will send you a shipping email with the tracking number when we ship your order out. You can also copy/paste the tracking number and place it into www.Google.com. If you cannot track your order please reach out to us at Support@galacticelements.com with your order number and the details, our customer service team will help you.
Can I cancel my order?
Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel your order upon request. Usually the order can be canceled before shipping.
Can I change my address/size?
Please feel free to reach out to us within 3 hours of placing your order and we will do our best to make the requested change before the order is processed. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee the change. Once the order has been shipped Galacticsilver is unable to change the address on our end but you can contact your local post office to submit special delivery instructions.
What's your return and exchange policy?
If you are not 100% satisfied with your jewelry, you are welcome to contact us within 30 days of delivery to request an return or exchange. Please email us at Support@galacticsilver.com and we will guide you through the process. Please note that any unauthorized returns will not be accepted. For more info please click here.
How much is the return shipping fee?
The return shipping fee depends on your local courier.
When will I receive my refund?
Our warehouse will process your order within 4 days after receiving the return. Your refund will then take 1-3 business days depending on method of payment and bank.